At TRENDS Salon, our primary goal is to ensure that every client leaves our establishment delighted with the services they have received. We understand that, occasionally, things may not go as expected. In such cases, we are committed to addressing and resolving any issues promptly. Below is our procedure for bringing concerns to our attention:
1. Immediate Communication: If you are not satisfied with the service you have received, we encourage you to communicate your concerns immediately with the Stylist/Therapist who provided the service. They will carefully listen to your feedback and take steps to correct any issues.
2. Written Complaints: If the matter is not resolved to your satisfaction at the time of your visit, please submit a written complaint via email to email@example.com. In your email, kindly provide as much detail as possible, including specifics about your treatment, the date and time of your appointment, and a clear description of your complaint.
3. Complaint Assessment: Our team will thoroughly assess your written complaint and aim to respond to you within 48 hours of receiving it. We take your feedback seriously and will conduct a comprehensive review of the situation.
4. Documented Resolution: We will document your complaint and take appropriate action to prevent a recurrence. Our objective is to address your concerns effectively and ensure your satisfaction.
Your feedback is invaluable to us, and we appreciate your proactive communication in resolving any issues. Our commitment is to provide exceptional service to every client, and we will work diligently to uphold this standard. Thank you for choosing TRENDS Salon, and we look forward to serving you better.