108 Horseferry Road, SW1P 2EF.Tel: 0207 998 0633
Our services are carried out by a qualified stylist/therapist if you had services/treatments that you are unsatisfied with, please bring it to the attention of the stylist/therapist and follow the complaining below.
We do not give refunds on any services or treatments.
However, we will look into your concerns immediately and try to result in the matter as quickly as possible.
It is our objective to ensure that every client is delighted with the services that they receive at Trends.
However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.
We will ensure that all complaints are followed through, documented, and when appropriate action is taken to prevent a recurrence.
The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the Stylist / Therapist. They will listen carefully to your concerns and do what they can to correct any problems.
All complaints need to be documented in writing via email at firstname.lastname@example.org
Please provide as much detail as possible, including details of your treatment, the date and time of your appointment, and your exact complaint.
Your complaint will be assessed and We aim to get back to you within 48 hours of receiving your complaint in writing.