It is our objective to ensure that every client is delighted with the services that they receive at TRENDS Salon.

However, we recognise that on occasion things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.We will ensure that all complaints are followed through, documented, and that appropriate action is taken to prevent a recurrence.The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the Stylist / Therapist. They will listen carefully to your concerns and do what they can to correct any problems.All complaints need to be documented in writing via email at cs@trendssalons.com.Please provide as much detail as possible, including details of your treatment, the date and time of your appointment, and your exact complaint.Your complaint will be assessed and we aim to contact back to you within 48 hours of receiving your complaint in writing.